At Aucofanatic, your satisfaction is our top priority. If you are not completely satisfied with your order, we are here to help. Please read our return and refund policy carefully below.
1. Return Window
We accept return requests within 30 days of the date you receive your order.
2. Return Conditions for Manufacturing Defects
We will take responsibility for returns, reshipments, or refunds if the product you receive has any of the following manufacturing defects:
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Wrong item
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Broken or damaged item
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Sewn pattern (stitching over the design)
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Stained item
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Wrong size (Please note that a normal error of 1–3CM will not be considered a defect.)
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Wrong color compared to the approved design
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Button drop
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Suture shedding
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Design blurred
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Damaged
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Color break
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Wrong position (logo, etc.)
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Incorrect custom name
To request a return due to a manufacturing defect, you need to:
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Contact our Customer Support team within 30 days of the date you receive the product.
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Provide clear evidence of the defect (e.g., detailed images or videos).
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Ensure the product is in its original condition, unworn or unwashed (except when necessary to inspect the defect).
3. Disclaimers
Please note the following important disclaimers:
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Color Accuracy: Due to screen settings, lighting conditions, and printing limitations, actual product colors may vary slightly from what you see on screen. This is not considered a defect.
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Size Tolerance: A variation of 1–3 cm in measurements is standard for apparel and not considered a defect.
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Customer Customization Errors: We are not responsible for errors in spelling, name, number, or size provided by the customer during order placement. Please double-check your customization details carefully.
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Third-party Shipping Delays: We are not liable for shipping delays caused by carriers (e.g., weather, customs, or logistical issues). However, we will assist in filing claims or tracking lost packages.
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Product Affiliation: Our products are independently produced and not affiliated with any professional sports leagues or brands.
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Policy Changes: Aucofanatic reserves the right to update this policy at any time. Any changes will be posted on this page.
4. Special Benefit for Customers Choosing Fast Shipping
If you selected Fast Shipping for your order, we will fully refund your original postage when you return or exchange an item.
5. Return Process
To begin the return process, please follow these steps:
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Contact our 24/7 Customer Support team:
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Provide your order number and a detailed description of the issue, along with any relevant images or videos.
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Once your request has been reviewed and approved, we will provide you with detailed instructions on how to return the product.
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You are responsible for carefully packaging the product to prevent damage during the return shipment.
6. Solutions for Defective Products
For products with manufacturing defects as outlined in section 2, Aucofanatic will offer you the following solutions:
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Resend a new product free of charge.
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Refund the full value of the defective product.
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Issue a refund for the portion of the defective product.
We will work with you to determine the best solution.
7. Refund Policy
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Once the returned product (if applicable) is received and inspected, we will process your refund request within 3–7 business days.
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The time it takes for the funds to appear in your account may vary depending on your payment method and the policies of your bank or payment service provider (typically 7–14 business days).
8. Order Cancellation
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As our products are often personalized upon request, please contact us as soon as possible if you wish to cancel your order.
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If your order has not yet entered production, we will try our best to accommodate your cancellation request free of charge.
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If the production process has already started, a cancellation fee of $15 per item will be applied to cover the production costs incurred.
9. All Sales Are Final After 30 Days
All sales are considered final after 30 days from the date you receive your order.
10. Contact Us
If you have any questions about our return and refund policy, please contact our 24/7 Customer Support team:
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Phone number: +1 929 776 9629
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Email address: support@aucofanatic.com
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Business address: 2201 Menaul Blvd NE, Ste A, Albuquerque, New Mexico 87107, United States
